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Our policy lasts 30 days and to be eligible for a return your item must be unused and in the same condition as you received it. It must also be in the original packaging. Customer is responsible for return shipping. Additional non-returnable items are custom made products manufactured on demand. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back before contacting our support team at hello@milajki.com for shipping information and approval of return.